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Privacy Policy Dunlop International Europe Limited
1. Collection and processing of personal data
As a rule, you can visit the pages of Dunlop International Europe Limited (hereinafter "Dunlop") without us requiring any personal data from you.
Personal data is only collected if you provide it to us of your own accord, for example as part of an enquiry or application.
2. Intended use of data processing
Wherever Dunlop processes personal data, such processing is carried out for the purposes defined in this data privacy statement.
3. Processing of personal data
Visiting our website
We record and save your computer's IP address in order to send the contents of our website visited by you to your computer (e.g. texts, pictures, and files provided for downloading, etc.) (cf. Art. 6 (1) lit. b GDPR). We also process these data to identify and pursue any misuse. Legal basis in this case is Art. 6 (1) lit. f GDPR. In this context, our legitimate interest in data processing is to ensure the due functioning of our website and the business transacted via the website.
In as far as we process your data as described above for the purpose of providing the functions of our website, you are contractually bound to make data available to us
Other purposes
We also process personal data that you provide voluntarily, e.g. when you make an inquiry or online appointment, or when you order information material or newsletters. Legal basis in this case is Art. 6 (1) lit. b GDPR. The data processed by us in this context include the data of customers, employees, and suppliers to the extent necessary for the purposes specified within the scope of this data privacy statement.
In as far as we process your data as described above for the purpose of accepting and processing your inquiry, appointment, or (newsletter) order, you are contractually bound to make data available to us. We are unable to process your request without the data.
Where you have given your consent to the processing of personal data (cf. Art. 6 (1) lit. a GDPR), you can withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent up to the time of withdrawal of consent
Newsletters and use of email-marketing
With your consent, you can subscribe to our newsletter, with which we will inform and send you updates on our latest offers or services, products and partners via email.
The only requirement for sending the newsletter is your email address. The details of surname and first name are used exclusively to address you personally. In addition, we store your IP addresses and times of registration and confirmation. The purpose of the procedure is to prove your registration and, if necessary, to inform you about possible misuse of your personal data.
If you have signed up or otherwise agreed to receive newsletters or other update services, we will process your contact data that you have given to provide those services for you. The processing is based on our legitimate interests according to Art. 6 (1) (f) GDPR to pursue business development activities, or, as the case may be, for the performance of a contract according to Art. 6 (1) (b) GDPR. In other cases, we may ask you for your explicit consent under Art. 6 (1) (a) GDPR.
Cancellation / revocation: You can revoke your consent or terminate the receipt of our newsletter at any time. At the same time, your consent of statistical analyses will lapse. A link to cancel the newsletter can be found at the end of each newsletter.
4. processing of personal data when contacting, registering or ordering as a guest)
a) Contact
When you contact us by phone, email or via a contact form, the data you provide will be stored by us based on Art. 6 Para. 1 lit. b GDPR insofar as it is necessary to answer your questions. The contact is logged in order to be able to prove the contact in accordance with the legal requirements. We delete the data accrued in this context when the respective conversation with you has ended.
b) Registration
On our website, we offer you the opportunity to register by providing personal data. The data is entered in an input mask and transmitted to us and stored. Registration is necessary to set up your customer account, which you can use to place orders. The processing of the data for this registration thus serves the fulfilment of the contract of use or the implementation of pre-contractual measures and is based on Art. 6 para. 1 lit. b GDPR. You can delete your customer account at any time on our website.
c) Storage of data in the user account
For the conclusion and processing of contracts, we require contact details, such as name, delivery and billing address and e-mail address, as well as information on the type of payment method you have chosen, depending on the individual case. You can store this data in your user account. In addition, we use your data to maintain our customer database so that only accurate data is stored there. In order to avoid typing errors and to ensure that the items you have ordered reach you, we check the completeness and accuracy of your address when you enter it.
Following your order, you will receive a corresponding order confirmation as well as further documents, which we are obliged to provide in order to fulfil our legal information obligations for an effective conclusion of a contract with you. The processing of your data is therefore necessary for the conclusion of the contract with you and is therefore based on Art. 6 Para. 1 lit. b GDPR.
d) Guest order
You have the option to place your orders as a guest. If you choose this order type, you do not have to register before placing an order. Please note that you will have to enter your data again for each subsequent order.
We collect, process and use the information provided by you in the context of a guest order for the purpose of executing the contract in accordance with Art. 6 Para. 1 lit. b GDPR. We store the information you provide for the period of processing and handling your order. Afterwards, your data will be deleted unless you decide to activate your customer account within 14 days after placing your order. Data that we are required to store due to legal, statutory or contractual retention obligations will be blocked instead of being deleted to prevent it being used for other purposes.
If you place a guest order via our hotline, we will also process your name and contact details, including e-mail address and telephone number (voluntary), as well as your bank details, if applicable, for processing the order.
e) Order confirmation/dispatch confirmation
In order to process the contract, for example the web shop or to send a package for which a fee is charged, we use your contact details to send you registration confirmations, customer service information, order confirmations, contract documents or payment processing information. We are obliged to send you these documents in order to comply with our legal information obligations for an effective conclusion of a contract with you. The processing of your data is therefore necessary for the conclusion of the contract with you and is based on Art. 6 para. 1 lit. b GDPR
f) Other
Based on Art. 6 para. 1 lit. c and f GDPR, we use and store your personal data and technical information to the extent necessary to prevent or prosecute misuse or other illegal behaviour on our website, e.g. to maintain data security in the event of attacks on our IT systems. This also takes place insofar as we are legally obliged to do so, for example on the basis of official or court orders, and for the exercise of our rights and claims as well as for legal defence.
5. Disclosure to third parties
a) Disclosure to service providers pursuant to Art. 6 Para. 1 lit. b and f DS-GVO
For the operation and optimisation of our website as well as our services and for the execution of contracts, some service providers (located in Germany) work for us, e.g. for central IT services, e-mail marketing or the hosting of our website, for the payment and delivery of products or for the newsletter dispatch, to whom we pass on the data required for the fulfilment of the task (e.g. name, address). The external service providers are carefully selected by us and regularly checked to ensure that your privacy is protected.
Some of these companies act on our behalf by way of commissioned processing and may therefore use the data provided exclusively in accordance with our instructions. In this case, we are legally responsible for appropriate data protection precautions at the companies we commission. We therefore agree on specific data security measures with these companies and monitor them regularly. These service providers are service providers / order processors bound by instructions and are accordingly obligated by us, among other things, to treat your data exclusively in accordance with our instructions and the applicable data protection laws. In particular, they are obliged to treat your data as strictly confidential. They are also prohibited from processing the data for purposes other than those agreed..
Data transfer to the data processor is effected on the basis of Art. 28 (1) GDPR.
We will not sell your data to third parties or otherwise share them for commercial purposes.
In contrast to order processing, in the following cases we transmit data to third parties for their own use in the processing of the contract:
- In the case of delivery of goods to logistics companies and the postal service provider specified when the order was placed.
- In the case of payment for goods to the payment service provider specified when the order was placed. In the case of credit card payment, a transaction-based security check is carried out with the help of the payment service provider Adyen in order to avoid credit card fraud.
We do not collect or store any payment transaction information such as credit card numbers or bank details during the payment process. You only provide this information directly to the respective payment service provider. The exception is a so-called pseudo card number for credit card payments: so that you do not have to enter your credit card details again for each payment transaction, a pseudo card number is stored for your customer account. The pseudo card number only allows you to pay for offers on our website that are ordered from your customer account and is not identical to the credit card number.
Dunlop offers various payment options, such as payment in advance, payment by credit card, payment by PayPal and payment on account. For this purpose, payment data may be transmitted to payment service providers with whom we cooperate. For more information on the processing of personal data by payment service providers, please refer to their privacy policies:
Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, the Netherlands. For more information, please see Adyen's privacy policy.
b) Disclosure to other third parties pursuant to Art. 6 Para. 1 lit. c and f GDPR
We will disclose your data to third parties or government agencies within the framework of existing data protection laws if we are legally obliged to do so, e.g. due to official or court orders, or if we are entitled to do so, e.g. because this is necessary for the prosecution of criminal offences or for the exercise and enforcement of our rights and claims
6. Intended data transfer to third countries
At present, data transfer to third countries is not planned. Otherwise we will establish the required legal conditions. You will be informed of the respective recipients or categories of recipients of the personal data in line with the legal requirements
7. Security
Dunlop takes appropriate technical and organizational measures to protect any personal data you provide to Dunlop from accidental or intentional manipulation, loss, destruction, or access by unauthorized parties. This also applies to any external services purchased. We verify the effectiveness of our data protection measures and continuously improve them in line with technological development. Any personal data entered are encrypted during transfer using a secure encryption process.
8. Website-Tracking
If you visit our website for informational purposes only, without providing personal data via registration or in any other way, only the internet connection data that your browser transmits to our server will be processed. Our website collects a series of general data and information with each call, which is temporarily stored in log files of a server. A log file is created in the course of an automatic protocol of the processing computer system. The following can be recorded:
- Access to the website (date, time and frequency)
- How you arrived at the website (previous page, hyperlink etc.)
- Amount of data sent
- Which browser and browser version you are using
- The operating system you are using
- Which internet service provider you use
Your IP address, which your Internet access provider assigns to your computer when you connect to the Internet
The legal basis for this data processing is Art. 6 para. 1 p. 1 lit. b GDPR, as the collection and storage of this data is necessary for the operation of the website, to ensure the functionality of the website and to deliver the content of our website correctly. In addition, the data serve us to optimise our website and to ensure the security of our IT systems and the processing is based in this respect on Art. 6 para. 1 lit. f GDPR. For this reason, the data is stored for a maximum of 7 days as a technical precaution
Google Analytics
This website uses Google Analytics for web analysis. This is a service provided by Google Ireland Limited ("Google"), a company incorporated and operated under the laws of Ireland (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses "cookies". The information generated by the cookie about your use of our website (including your IP address) will be transmitted and stored by Google. It is not excluded that data processing may take place outside the scope of EU law. Google has joined the Privacy Shield so that Google guarantees compliance with EU data protection standards.
However, if you activate the IP anonymization on this website, your IP address will be shortened previously by Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address is transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services related to website and internet use. The IP address transmitted by your browser within the scope of Google Analytics will not be aggregated with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie is set that prevents future collection of your data when you visit this website: https://tools.google.com/dlpage/gaoptout/eula.html?hl=en
For more information on terms of use and privacy, please visit http://www.google.com/analytics/terms/en.html or https://www.google.com/intl/en/privacy.html. Please note that on the website Google Analytics has been extended by the code "anonymizeIP" in order to guarantee an anonymous registration of IP addresses (so-called IP masking).
The legal basis for processing is Art. 6 (1) f GDPR, whereby our authorization arises from the fact that, on the one hand, Dunlop has an interest in evaluating the website data for purposes of website optimization and, on the other hand, a concerned person can reasonably foresee at the time when the personal data is collected and in view of the circumstances under which it is carried out (in particular the above-mentioned measures) that it will possibly be processed for this purpose.
Google Tag Manager
This website uses the Google Tag Manager. Google Tag Manager is a solution that allows Dunlop to manage website tags through a single interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personally identifiable information. The tool triggers other tags that may themselves collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will persist for all tracking tags implemented with Google Tag Manager.
9. Cookies
For a user-friendly website experience and to tailor the operations of our website to your needs, some areas of our website may use cookies. A cookie is a small file that is stored locally on your computer when you visit a website. When you revisit the website on the same device, the cookie will indicate, for example, that you are a repeat visitor. Cookies also allow us to analyze the use of our website. They do not include any personal data and cannot identify you on third-party websites––including those of analytics providers.
We use the following types of cookies:
You can accept or decline cookies - including those used for website tracking - by selecting the appropriate settings for your browser. You can set your browser to notify you when you receive a new cookie, or to decline cookies altogether. However, if you choose to decline cookies you may not be able to use all the features of our website (e.g. for purchasing orders). Your browser also offers you the option to delete cookies (e.g. via the Clear Browsing History function). For further information, please refer to the user help function under Settings in your web browser.
10. Embedding of social plugins Our website uses buttons for the following social Networks
Once clicked, the button functions as a share plugin. The social network then obtains information about the site you have visited, which you can share with your friends and contacts. You need to be logged in to “share” information. If you are not logged in, you will be forwarded to the login page of the social network you have clicked, thereby leaving the pages of https://webshop.dunlopsports.eu/de-de/.
11. Online presences in social media
Dunlop maintains several online presences within social networks and platforms, such as Facebook, Instagram and LinkedIn, in order to be able to communicate with active users there and to inform them about our service portfolio. Dunlop uses the technical platforms and services offered by the operators. In social networks and on other external platforms the data protection regulations of the operators apply, even though we publish information and maintain presences there.
We would like to point out that you use the services of the social networks and platforms offered here as well as their functions under your own responsibility.
This applies in particular to the use of interactive functions (e.g. commenting, sharing, rating etc.). The data collected about you in this context will be processed by the platform operators and, if necessary, transferred to countries outside the European Union. Which information the operators receive and how these are used, describe the respective data protection guidelines in general form. On the individual platforms you will also find information on how to contact the operators and on the setting for advertisements.
I. Facebook
Further information can be found on Facebook at the following link:
de-de.facebook.com/help/pages/insights
Dunlop does not use automated decision-making including profiling pursuant to Art. 22 (1) and (4) GDPR.
13. Standard periods for deletion of data
Legislation has defined numerous data storage periods and obligations. At the end of these periods, the relevant data will be routinely deleted. Data that are not affected by the above storage periods and obligations are deleted or anonymized as soon as the purposes defined in this data privacy statement no longer apply. Unless this data privacy statement includes other deviating provisions for data storage, we will store any data we collect for as long as they are required for the above purposes for which they were collected.
14. Other data use and deletion
Any further processing or use of your personal data will generally only be carried out to the extent permitted on the basis of a legal regulation or where you have consented to data processing or data use. In the case of further processing for other purposes than the ones for which the data were originally collected, we will inform you about these other services and provide you with all other significant information before further processing.
15. Misuse detection and prosecution
Information for the detection and prosecution of misuse, in particular your IP address, will be kept available for a maximum of 7 days. The legal basis in this respect is Art. 6 (1) lit. f GDPR. Our legitimate interest in the retention of data for 7 days is to ensure the proper functioning of our website and the transactions conducted over it, and to be able to ward off cyber attacks and the like. We may use anonymous usage information to design our website to meet your need.
On request, you have the right to obtain information from us about the personal data concerning you and processed by us, to the extent defined in Art. 15 GDPR. You can send your request either by mail or email to the addresses given below.
Right to rectification
You have the right to require us to rectify any inaccurate personal data concerning you without undue delay (Art. 16 GDPR). For this purpose, please contact the address given below.
Right to deletion
Where the legal reasons defined in Art. 17 GDPR apply, you have the right to immediate deletion (“right to be forgotten”) of personal data concerning you. These legal reasons include: the personal data are no longer necessary for the purposes for which they were processed, or you withdraw your consent, and there are no other legal grounds for processing; the data subject objects to the processing (and there are no overriding legitimate grounds for processing––does not apply to objections to direct advertising). To assert your above right, please contact the contact address given below.
Right to restriction of processing
If the criteria defined in Art. 18 GDPR are fulfilled, you have the right to restriction of processing as established in the above article of the GDPR. According to this article, restriction of processing may be called for in particular if processing is unlawful and the data subject opposes deletion of the personal data and requests the restriction of their use instead, or if the data subject has objected to processing according to Art. 21 (1) GDPR as long as it is unclear whether our legitimate interest overrides the interest of the data subject. To assert your above right, please contact the contact address given below.
Right to data portability
You have the right to data portability as defined in Art. 20 GDPR. This means you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller, such as another service provider. Prerequisite is that processing is based on consent or a contract, and is carried out using automated means. To assert your above right, please contact the contact address given below.
17. Right to object
You have the right to object at any time under Art. 21 GDPR to processing of personal data concerning you which is based on Art 6 (1) lit. e or f GDPR, on grounds relating to your particular situation. We will desist from processing your personal data unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights, and freedoms, or unless processing is for the establishment, exercise, or defence of legal claims. To assert your above right, please contact the contact address given below.
18. Inclusion, validity and up-to-dateness of the data protection declaration
By using our website, you consent to the use of data as described above. The data protection declaration is currently valid and dated December 2020.
Due to the further development of our website or the implementation of new technologies, it may become necessary to change this privacy policy. Dunlop reserves the right to change the privacy policy at any time with effect for the future. We encourage you to review the current privacy policy from time to time.
*Note: Dunlop accepts no liability whatsoever for the content and statements made on the pages indicated. If you have any complaints, please contact the author of the respective page. Thank you for your understanding
19. Right to file a complaint with a supervisory authority
If you think that processing of personal data concerning you and carried out by us is unlawful or impermissible, you have the right to file a complaint with the supervisory authority responsible for us.
20. Responsible body and contact
Do you have any questions about data protection? If so, please contact our data protection officer at the responsible office:
Data Protection officer
If you have any further questions regarding the processing of your personal data, you can contact our data protection officer directly, who is also available in the event of requests for information, applications or complaints:
E-Mail: dpo@dunlop.com
1. Collection and processing of personal data
As a rule, you can visit the pages of Dunlop International Europe Limited (hereinafter "Dunlop") without us requiring any personal data from you.
Personal data is only collected if you provide it to us of your own accord, for example as part of an enquiry or application.
2. Intended use of data processing
Wherever Dunlop processes personal data, such processing is carried out for the purposes defined in this data privacy statement.
3. Processing of personal data
Visiting our website
We record and save your computer's IP address in order to send the contents of our website visited by you to your computer (e.g. texts, pictures, and files provided for downloading, etc.) (cf. Art. 6 (1) lit. b GDPR). We also process these data to identify and pursue any misuse. Legal basis in this case is Art. 6 (1) lit. f GDPR. In this context, our legitimate interest in data processing is to ensure the due functioning of our website and the business transacted via the website.
In as far as we process your data as described above for the purpose of providing the functions of our website, you are contractually bound to make data available to us
Other purposes
We also process personal data that you provide voluntarily, e.g. when you make an inquiry or online appointment, or when you order information material or newsletters. Legal basis in this case is Art. 6 (1) lit. b GDPR. The data processed by us in this context include the data of customers, employees, and suppliers to the extent necessary for the purposes specified within the scope of this data privacy statement.
In as far as we process your data as described above for the purpose of accepting and processing your inquiry, appointment, or (newsletter) order, you are contractually bound to make data available to us. We are unable to process your request without the data.
Where you have given your consent to the processing of personal data (cf. Art. 6 (1) lit. a GDPR), you can withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent up to the time of withdrawal of consent
Newsletters and use of email-marketing
With your consent, you can subscribe to our newsletter, with which we will inform and send you updates on our latest offers or services, products and partners via email.
The only requirement for sending the newsletter is your email address. The details of surname and first name are used exclusively to address you personally. In addition, we store your IP addresses and times of registration and confirmation. The purpose of the procedure is to prove your registration and, if necessary, to inform you about possible misuse of your personal data.
If you have signed up or otherwise agreed to receive newsletters or other update services, we will process your contact data that you have given to provide those services for you. The processing is based on our legitimate interests according to Art. 6 (1) (f) GDPR to pursue business development activities, or, as the case may be, for the performance of a contract according to Art. 6 (1) (b) GDPR. In other cases, we may ask you for your explicit consent under Art. 6 (1) (a) GDPR.
Cancellation / revocation: You can revoke your consent or terminate the receipt of our newsletter at any time. At the same time, your consent of statistical analyses will lapse. A link to cancel the newsletter can be found at the end of each newsletter.
4. processing of personal data when contacting, registering or ordering as a guest)
a) Contact
When you contact us by phone, email or via a contact form, the data you provide will be stored by us based on Art. 6 Para. 1 lit. b GDPR insofar as it is necessary to answer your questions. The contact is logged in order to be able to prove the contact in accordance with the legal requirements. We delete the data accrued in this context when the respective conversation with you has ended.
b) Registration
On our website, we offer you the opportunity to register by providing personal data. The data is entered in an input mask and transmitted to us and stored. Registration is necessary to set up your customer account, which you can use to place orders. The processing of the data for this registration thus serves the fulfilment of the contract of use or the implementation of pre-contractual measures and is based on Art. 6 para. 1 lit. b GDPR. You can delete your customer account at any time on our website.
c) Storage of data in the user account
For the conclusion and processing of contracts, we require contact details, such as name, delivery and billing address and e-mail address, as well as information on the type of payment method you have chosen, depending on the individual case. You can store this data in your user account. In addition, we use your data to maintain our customer database so that only accurate data is stored there. In order to avoid typing errors and to ensure that the items you have ordered reach you, we check the completeness and accuracy of your address when you enter it.
Following your order, you will receive a corresponding order confirmation as well as further documents, which we are obliged to provide in order to fulfil our legal information obligations for an effective conclusion of a contract with you. The processing of your data is therefore necessary for the conclusion of the contract with you and is therefore based on Art. 6 Para. 1 lit. b GDPR.
d) Guest order
You have the option to place your orders as a guest. If you choose this order type, you do not have to register before placing an order. Please note that you will have to enter your data again for each subsequent order.
We collect, process and use the information provided by you in the context of a guest order for the purpose of executing the contract in accordance with Art. 6 Para. 1 lit. b GDPR. We store the information you provide for the period of processing and handling your order. Afterwards, your data will be deleted unless you decide to activate your customer account within 14 days after placing your order. Data that we are required to store due to legal, statutory or contractual retention obligations will be blocked instead of being deleted to prevent it being used for other purposes.
If you place a guest order via our hotline, we will also process your name and contact details, including e-mail address and telephone number (voluntary), as well as your bank details, if applicable, for processing the order.
e) Order confirmation/dispatch confirmation
In order to process the contract, for example the web shop or to send a package for which a fee is charged, we use your contact details to send you registration confirmations, customer service information, order confirmations, contract documents or payment processing information. We are obliged to send you these documents in order to comply with our legal information obligations for an effective conclusion of a contract with you. The processing of your data is therefore necessary for the conclusion of the contract with you and is based on Art. 6 para. 1 lit. b GDPR
f) Other
Based on Art. 6 para. 1 lit. c and f GDPR, we use and store your personal data and technical information to the extent necessary to prevent or prosecute misuse or other illegal behaviour on our website, e.g. to maintain data security in the event of attacks on our IT systems. This also takes place insofar as we are legally obliged to do so, for example on the basis of official or court orders, and for the exercise of our rights and claims as well as for legal defence.
5. Disclosure to third parties
a) Disclosure to service providers pursuant to Art. 6 Para. 1 lit. b and f DS-GVO
For the operation and optimisation of our website as well as our services and for the execution of contracts, some service providers (located in Germany) work for us, e.g. for central IT services, e-mail marketing or the hosting of our website, for the payment and delivery of products or for the newsletter dispatch, to whom we pass on the data required for the fulfilment of the task (e.g. name, address). The external service providers are carefully selected by us and regularly checked to ensure that your privacy is protected.
Some of these companies act on our behalf by way of commissioned processing and may therefore use the data provided exclusively in accordance with our instructions. In this case, we are legally responsible for appropriate data protection precautions at the companies we commission. We therefore agree on specific data security measures with these companies and monitor them regularly. These service providers are service providers / order processors bound by instructions and are accordingly obligated by us, among other things, to treat your data exclusively in accordance with our instructions and the applicable data protection laws. In particular, they are obliged to treat your data as strictly confidential. They are also prohibited from processing the data for purposes other than those agreed..
Data transfer to the data processor is effected on the basis of Art. 28 (1) GDPR.
We will not sell your data to third parties or otherwise share them for commercial purposes.
In contrast to order processing, in the following cases we transmit data to third parties for their own use in the processing of the contract:
- In the case of delivery of goods to logistics companies and the postal service provider specified when the order was placed.
- In the case of payment for goods to the payment service provider specified when the order was placed. In the case of credit card payment, a transaction-based security check is carried out with the help of the payment service provider Adyen in order to avoid credit card fraud.
We do not collect or store any payment transaction information such as credit card numbers or bank details during the payment process. You only provide this information directly to the respective payment service provider. The exception is a so-called pseudo card number for credit card payments: so that you do not have to enter your credit card details again for each payment transaction, a pseudo card number is stored for your customer account. The pseudo card number only allows you to pay for offers on our website that are ordered from your customer account and is not identical to the credit card number.
Dunlop offers various payment options, such as payment in advance, payment by credit card, payment by PayPal and payment on account. For this purpose, payment data may be transmitted to payment service providers with whom we cooperate. For more information on the processing of personal data by payment service providers, please refer to their privacy policies:
Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, the Netherlands. For more information, please see Adyen's privacy policy.
b) Disclosure to other third parties pursuant to Art. 6 Para. 1 lit. c and f GDPR
We will disclose your data to third parties or government agencies within the framework of existing data protection laws if we are legally obliged to do so, e.g. due to official or court orders, or if we are entitled to do so, e.g. because this is necessary for the prosecution of criminal offences or for the exercise and enforcement of our rights and claims
6. Intended data transfer to third countries
At present, data transfer to third countries is not planned. Otherwise we will establish the required legal conditions. You will be informed of the respective recipients or categories of recipients of the personal data in line with the legal requirements
7. Security
Dunlop takes appropriate technical and organizational measures to protect any personal data you provide to Dunlop from accidental or intentional manipulation, loss, destruction, or access by unauthorized parties. This also applies to any external services purchased. We verify the effectiveness of our data protection measures and continuously improve them in line with technological development. Any personal data entered are encrypted during transfer using a secure encryption process.
8. Website-Tracking
If you visit our website for informational purposes only, without providing personal data via registration or in any other way, only the internet connection data that your browser transmits to our server will be processed. Our website collects a series of general data and information with each call, which is temporarily stored in log files of a server. A log file is created in the course of an automatic protocol of the processing computer system. The following can be recorded:
- Access to the website (date, time and frequency)
- How you arrived at the website (previous page, hyperlink etc.)
- Amount of data sent
- Which browser and browser version you are using
- The operating system you are using
- Which internet service provider you use
Your IP address, which your Internet access provider assigns to your computer when you connect to the Internet
The legal basis for this data processing is Art. 6 para. 1 p. 1 lit. b GDPR, as the collection and storage of this data is necessary for the operation of the website, to ensure the functionality of the website and to deliver the content of our website correctly. In addition, the data serve us to optimise our website and to ensure the security of our IT systems and the processing is based in this respect on Art. 6 para. 1 lit. f GDPR. For this reason, the data is stored for a maximum of 7 days as a technical precaution
Google Analytics
This website uses Google Analytics for web analysis. This is a service provided by Google Ireland Limited ("Google"), a company incorporated and operated under the laws of Ireland (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses "cookies". The information generated by the cookie about your use of our website (including your IP address) will be transmitted and stored by Google. It is not excluded that data processing may take place outside the scope of EU law. Google has joined the Privacy Shield so that Google guarantees compliance with EU data protection standards.
However, if you activate the IP anonymization on this website, your IP address will be shortened previously by Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address is transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services related to website and internet use. The IP address transmitted by your browser within the scope of Google Analytics will not be aggregated with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie is set that prevents future collection of your data when you visit this website: https://tools.google.com/dlpage/gaoptout/eula.html?hl=en
For more information on terms of use and privacy, please visit http://www.google.com/analytics/terms/en.html or https://www.google.com/intl/en/privacy.html. Please note that on the website Google Analytics has been extended by the code "anonymizeIP" in order to guarantee an anonymous registration of IP addresses (so-called IP masking).
The legal basis for processing is Art. 6 (1) f GDPR, whereby our authorization arises from the fact that, on the one hand, Dunlop has an interest in evaluating the website data for purposes of website optimization and, on the other hand, a concerned person can reasonably foresee at the time when the personal data is collected and in view of the circumstances under which it is carried out (in particular the above-mentioned measures) that it will possibly be processed for this purpose.
Google Tag Manager
This website uses the Google Tag Manager. Google Tag Manager is a solution that allows Dunlop to manage website tags through a single interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personally identifiable information. The tool triggers other tags that may themselves collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will persist for all tracking tags implemented with Google Tag Manager.
9. Cookies
For a user-friendly website experience and to tailor the operations of our website to your needs, some areas of our website may use cookies. A cookie is a small file that is stored locally on your computer when you visit a website. When you revisit the website on the same device, the cookie will indicate, for example, that you are a repeat visitor. Cookies also allow us to analyze the use of our website. They do not include any personal data and cannot identify you on third-party websites––including those of analytics providers.
We use the following types of cookies:
- Essential/necessary cookies
- Functionality cookies
- Performance/statistics cookies
You can accept or decline cookies - including those used for website tracking - by selecting the appropriate settings for your browser. You can set your browser to notify you when you receive a new cookie, or to decline cookies altogether. However, if you choose to decline cookies you may not be able to use all the features of our website (e.g. for purchasing orders). Your browser also offers you the option to delete cookies (e.g. via the Clear Browsing History function). For further information, please refer to the user help function under Settings in your web browser.
10. Embedding of social plugins Our website uses buttons for the following social Networks
- Facebook, Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
- Instagram, Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
- Google, Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Irland
- LinkedIn, LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA,
Once clicked, the button functions as a share plugin. The social network then obtains information about the site you have visited, which you can share with your friends and contacts. You need to be logged in to “share” information. If you are not logged in, you will be forwarded to the login page of the social network you have clicked, thereby leaving the pages of https://webshop.dunlopsports.eu/de-de/.
11. Online presences in social media
Dunlop maintains several online presences within social networks and platforms, such as Facebook, Instagram and LinkedIn, in order to be able to communicate with active users there and to inform them about our service portfolio. Dunlop uses the technical platforms and services offered by the operators. In social networks and on other external platforms the data protection regulations of the operators apply, even though we publish information and maintain presences there.
We would like to point out that you use the services of the social networks and platforms offered here as well as their functions under your own responsibility.
This applies in particular to the use of interactive functions (e.g. commenting, sharing, rating etc.). The data collected about you in this context will be processed by the platform operators and, if necessary, transferred to countries outside the European Union. Which information the operators receive and how these are used, describe the respective data protection guidelines in general form. On the individual platforms you will also find information on how to contact the operators and on the setting for advertisements.
- Facebook: www.facebook.com/about/privacy
- Instagram: https://help.instagram.com/519522125107875
- Google: www.google.com/intl/de/policies/privacy
- LinkedIn: www.linkedin.com/static
- Facebook Insights
When visiting our Facebook page, Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) collects, among other things, your IP address and other information that is stored on your device via cookies. This information is used to provide us, as operators of Facebook pages, with statistical information about the use of the Facebook page. The legal basis for the collection of the data is our legitimate interest (Art. 6 para. 1 f GDPR). Facebook and Dunlop are jointly responsible for the processing of Insights data pursuant to Art. 26 GDPR. However, Facebook assumes the primary responsibility and Dunlop makes no decisions regarding the processing of this data. Since Facebook is constantly improving the availability and processing of data, Dunlop refers to the Facebook Privacy Policy (https://www.facebook.com/about/privacy/) for further details in this regard. Since only Facebook has full access to user data, we recommend that users contact Facebook directly regarding information requests or other questions regarding the rights of affected parties as users (e.g. right to deletion). If the user no longer wishes the data processing described here to be carried out in the future, the connection between the user profile and our site can be separated by the function "Unlike this page".
Further information can be found on Facebook at the following link:
de-de.facebook.com/help/pages/insights
- Facebook Pixel
Furthermore, Facebook uses the remarketing tool „Facebook Pixel“, a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. This function is used to display interest-based adverts (“Facebook ads”) to visitors when they visit the website. For this purpose, Facebook's remarketing tag has been implemented on this website. The tag establishes a direct connection to the Facebook servers when you visit the website. This information is transmitted to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account. https://www.facebook.com/business/help/742478679120153?helpref=search&sr=3&query=pixel - Twitter Analytics
It’ a service provided by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. Twitter Analytics stores and processes information about your behaviour on our online presences within social media. Twitter Analytics uses, among other things, cookies that are stored locally in the cache of your browser and which enables the analysis of your use of social media platforms. https://twitter.com/personalization - Adobe Marketing Cloud
The service is provided by Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. The Adobe Marketing Clouds allows the analysis of visitors’ behaviour on websites. This behaviour is presented in a way which provides an overview on the users’ online activities. Therefore, Adobe uses cookies, which are stored on your computer. If the collected information is transmitted to an Adobe server, the settings ensure that the IP address is anonymized before geolocalization and replaced by a generic IP address before storage. http://www.adobe.com/de/privacy/opt-out.html
- Facebook Insights
Via Facebook Insights, a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA , Facebook collects, among other things, your IP address as well as other information that is available in the form of cookies on your PC. This information is used to provide statistical information about the use of the respective page. Facebook provides more detailed information on this under the following link: http://de-de.facebook.com/help/pages/insights. - Google Analytics
- Google Analytics, a service of Google Inc., Moutain View, California, USA uses cookies that are stored on your terminal device and enable an analysis of your use of our online presences in social media. The information generated by the cookie about your visit to Instagram is usually transmitted to a Google server in the USA and stored there. If anonymisation of the IP address to be transmitted by the cookie is activated on the website ("IP anonymisation"), your IP address will be truncated beforehand by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of Instagram and compiling reports on website activity. Pseudonymous usage profiles can be created from the processed data. The IP address transmitted when using Google Analytics will not be merged with other Google data.
- http://www.google.de/privacy.html.
- Facebook Pixel
- Instagram uses the remarketing function "Facebook Pixel", a service of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. This function is used to present interest-based advertisements ("Facebook Ads") to visitors of the website. For this purpose, the Facebook remarketing tag has been implemented on this website. Via this tag, a direct connection to the Facebook servers is established when visiting the website. This transmits to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account.
- https://www.facebook.com/business/help/742478679120153?helpref=search&sr=3&query=pixel
- Facebook Pixel
LinkedIn uses the remarketing tool „Facebook Pixel“, a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. This function is used to display interest-based adverts (“Facebook ads”) to visitors when they visit the website. For this purpose, Facebook's remarketing tag has been implemented on this website. The tag establishes a direct connection to the Facebook servers when you visit the website. This information is transmitted to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account. https://www.facebook.com/business/help/742478679120153?helpref=search&sr=3&query=pixel - Nielsen NetRatings
Nielsen NetRatings is provided by Nielsen GmbH, Lindwurmstraße 10, 80634 Munich and is an Internet tracking service for measuring and analyzing consumer behavior. You can object to the collection or evaluation of your data using this tool by downloading or setting and saving the opt-out cookie available under the following link: http://www.nielsen.com/us/en/privacy-statement/digital-measurement.htm - AppNexus
AppNexus is provided by von AppNexus Inc., 28 W 23rd Street, 4th floor, New York, NY - 10010, USA and is a tool for web analysis and interest-oriented advertisement. You can object the collection and evaluation of your data here: https://www.appnexus.com/en/company/platform-privacy-policy-de. - Eloqua Tracking
Eloqua, a service of Oracle Cor, 500 Oracle Parkway, M/S 5op7, Redwood Shores, CA 94065, USA, places a persistent cookie on the respective login page, if no Eloqua cookie already exists on your device. If you have already used a website that uses Eloqua, you may already have an Eloqua cookie. The Eloqua cookie may be used to analyze your use of pages to improve them. Emails sent using Eloqua use the tracking technologies described above. If you want to completely eliminate the use of Eloqua tracking technologies for your device, you can do so on the Eloqua Opt-Out page. For more information, please see Eloqua's Privacy Policy. (https://www.oracle.com/marketingcloud/products/marketing-automation/index.html)
Dunlop does not use automated decision-making including profiling pursuant to Art. 22 (1) and (4) GDPR.
13. Standard periods for deletion of data
Legislation has defined numerous data storage periods and obligations. At the end of these periods, the relevant data will be routinely deleted. Data that are not affected by the above storage periods and obligations are deleted or anonymized as soon as the purposes defined in this data privacy statement no longer apply. Unless this data privacy statement includes other deviating provisions for data storage, we will store any data we collect for as long as they are required for the above purposes for which they were collected.
14. Other data use and deletion
Any further processing or use of your personal data will generally only be carried out to the extent permitted on the basis of a legal regulation or where you have consented to data processing or data use. In the case of further processing for other purposes than the ones for which the data were originally collected, we will inform you about these other services and provide you with all other significant information before further processing.
15. Misuse detection and prosecution
Information for the detection and prosecution of misuse, in particular your IP address, will be kept available for a maximum of 7 days. The legal basis in this respect is Art. 6 (1) lit. f GDPR. Our legitimate interest in the retention of data for 7 days is to ensure the proper functioning of our website and the transactions conducted over it, and to be able to ward off cyber attacks and the like. We may use anonymous usage information to design our website to meet your need.
- Rights concerning the processing of personal data
On request, you have the right to obtain information from us about the personal data concerning you and processed by us, to the extent defined in Art. 15 GDPR. You can send your request either by mail or email to the addresses given below.
Right to rectification
You have the right to require us to rectify any inaccurate personal data concerning you without undue delay (Art. 16 GDPR). For this purpose, please contact the address given below.
Right to deletion
Where the legal reasons defined in Art. 17 GDPR apply, you have the right to immediate deletion (“right to be forgotten”) of personal data concerning you. These legal reasons include: the personal data are no longer necessary for the purposes for which they were processed, or you withdraw your consent, and there are no other legal grounds for processing; the data subject objects to the processing (and there are no overriding legitimate grounds for processing––does not apply to objections to direct advertising). To assert your above right, please contact the contact address given below.
Right to restriction of processing
If the criteria defined in Art. 18 GDPR are fulfilled, you have the right to restriction of processing as established in the above article of the GDPR. According to this article, restriction of processing may be called for in particular if processing is unlawful and the data subject opposes deletion of the personal data and requests the restriction of their use instead, or if the data subject has objected to processing according to Art. 21 (1) GDPR as long as it is unclear whether our legitimate interest overrides the interest of the data subject. To assert your above right, please contact the contact address given below.
Right to data portability
You have the right to data portability as defined in Art. 20 GDPR. This means you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller, such as another service provider. Prerequisite is that processing is based on consent or a contract, and is carried out using automated means. To assert your above right, please contact the contact address given below.
17. Right to object
You have the right to object at any time under Art. 21 GDPR to processing of personal data concerning you which is based on Art 6 (1) lit. e or f GDPR, on grounds relating to your particular situation. We will desist from processing your personal data unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights, and freedoms, or unless processing is for the establishment, exercise, or defence of legal claims. To assert your above right, please contact the contact address given below.
18. Inclusion, validity and up-to-dateness of the data protection declaration
By using our website, you consent to the use of data as described above. The data protection declaration is currently valid and dated December 2020.
Due to the further development of our website or the implementation of new technologies, it may become necessary to change this privacy policy. Dunlop reserves the right to change the privacy policy at any time with effect for the future. We encourage you to review the current privacy policy from time to time.
*Note: Dunlop accepts no liability whatsoever for the content and statements made on the pages indicated. If you have any complaints, please contact the author of the respective page. Thank you for your understanding
19. Right to file a complaint with a supervisory authority
If you think that processing of personal data concerning you and carried out by us is unlawful or impermissible, you have the right to file a complaint with the supervisory authority responsible for us.
20. Responsible body and contact
Do you have any questions about data protection? If so, please contact our data protection officer at the responsible office:
Data Protection officer
If you have any further questions regarding the processing of your personal data, you can contact our data protection officer directly, who is also available in the event of requests for information, applications or complaints:
E-Mail: dpo@dunlop.com